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01-30-2024 11:27 PM (Last edited 01-31-2024 01:59 AM ) in
SupportI pre-ordered an S24 ultra last Jan. 18, 2024 for trade in. The posted delivery date on your website is January 29. However, your courier's tracking website isn't going anywhere. It's still at the same place! No calls, no updates, no messages about my order! I've read so many bad reviews about Consegnia. My order is still not delivered as of now, I hope it will not reach a week or more to receive my order. Tried your live chat to ask for an update, and your live chat doesn't even work! Please do something about this!
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01-31-2024 12:51 PM in
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02-05-2024 01:32 AM in
SupportHi davicavida! Due to the volume of orders, there may be delays in delivery. Rest assured, though, that you will get your order safely. 😊 Please do update us once you have it!
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02-08-2024 06:39 PM in
SupportFrom January 29 delivery date to back and forth delivery fails. And now I can't track my order anymore. What now samsung?
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02-02-2024 01:27 AM (Last edited 02-02-2024 01:29 AM ) in
Support- Poor service when it comes to delivery!!! False hope on the deliver dates on both Samsung and Consegnia! Palitan niyo na courier niyo. First time buying online then ganito pa.. Been a Samsung user since 2010. Probably switching to Apple next time

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02-05-2024 01:34 AM in
SupportHi superjustjust08! Rest assured that you will be getting your order! There are just delays in delivery due to the volume of pre-orders that we got for the brand new Galaxy S24 Series. Please do update us when your order arrives!
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02-03-2024 12:01 AM in
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02-05-2024 06:31 PM in
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My friend ordered later than me who is supposed to get his on February 9, got his phone earlier. Meanwhile, mine is still going on circles. How do you plan to compensate with this delay Samsung??? Not mentioning I'm already disappointed that the Galaxy Watch 6 was not included in my pre-order.
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02-05-2024 09:32 PM in
SupportProbably he was able to deliver more units in his area since customers have less requirement. The data transfer and trade in procedure is the one using up the time.
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02-06-2024 01:47 AM in
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