My phone updated with the June 2023 security patch for the UI 5.1 and now my phone will not connect to any apps or allow me to log in to them. It keeps timing out and saying I am not connected to the internet. What can I do as I shut off the wifi and it drops down to 4G when I have had 5G UC before this update. Yes I have cleard the cache and shut down the google wifi provisioning app. Please help as I can not do anything on my phone anymore and its only been 3 days.
We are sorry to hear about your experience with the recent updates on your beloved Samsung Galaxy S22 Ultra 5G having issues connecting to internet. I feel and understand why you are worried for a device that you've take care so much and expect that it will perform better after an update. If my device is facing similar experience, I will be bothered too.
Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Reset Network Settings.
Step 1. Go to Settings and select General management.
Step 2. Select Reset.
Step 3.SelectReset network settings.
Step 4. Check the on-screen information and tap Reset settings.
Step 5.TapReset.
Note: Please note that resetting your networks will reset your Wi-Fi, Bluetooth, and other network settings.
Contact your carrier.
If you tried the methods listed above but you are still unable to use mobile data with your device, you may be experiencing a cell coverage issue. If you recently changed carriers but kept the same phone, you may need to contact your current carrier to reset your device. Please contact your service provider for further assistance.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.
