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Original topic:

S22 Ultra broken pixels on screen

(Topic created on: 08-09-2022 01:49 PM)
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NonniK
Beginner Level 3
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Support
So I took my phone back to 2 Degrees, where it was purchased, because it has broken pixels top right of screen. I was told that clearly I have damaged the phone and will be charged by Samsung service Hub for a new screen. The phone has a honking great case on it and a screen protector to protect it from just that...damage.  I have to say I have never had a good result with Samsung Service Hub.  They tend to.be rude belligerent and never get back to you when they say they will. So here we go again!!
2 Comments
Samsung_Ruby
Community Manager
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Support

Thank you for reaching out to us. We apologise for the experience you have had with the store. if you believe that it is not physical damage but a manufacturing fault, please have this sent in to our service centre for inspection. For further info please call 0800 Samsung. Thanks - The Samsung Team

 

Phonebrick
Active Level 1
Support
I have trying to sent my phone for inspection with similar issue. No response from Samsung yet. It's 2nd week now.
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