Samsung account recovery

[Paouie]

How can i recover my other samsung account? I cannot receive my code for my sim card was expired, will you able to help me, please?

[TeamGalaxyRene]

Hello Paouie,

While recovering your Samsung account without the expired SIM card is hard, both of us will try to figure out below how we can help you.

If you've set up two-factor authentication with your Samsung account, you are given backup codes that you should've saved when they were given to you, and you can use them to recover your Samsung account.

Or you can use the below links to Find your account ID.

Samsung account

https://account.samsung.com/accounts/v1/MBR/findId# 

Find ID | Samsung account 

https://account.samsung.com/accounts/v1/MBR/findIdWithUserInfo 

With that, I'm hoping you will be able to recover your Samsung account. 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Paouie]

The back up codes may have been saved on my broken phone where originally my account is signed in with two-step verification so i cannot access it.