cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung Buds 2 pro case charging

(Topic created on: 08-06-2023 10:02 PM)
244 Views
Guren11
Beginner Level 2
Options
Support
I have my galaxy buds2 pro and it is only charging when its plugged on the usb but the case is fully charged. 

The scenario is when i used the buds for a 5 mins then put it back to its case its not charging but when i connect the usb and remove it the case is charging normally. 
0 Likes
4 Comments
TeamGalaxyDD
Moderator
Moderator
Options
Support

Hi there, Guren11! 

Thank you for bringing this concern to our attention. We understand how important it is to ensure the seamless charging of your Galaxy Buds case. Let's run a test via the Samsung Members app to diagnose the issue and find a solution:

Step 1: Open the Samsung Members app on your smartphone.

Step 2: Connect your Galaxy Buds to your phone via Bluetooth.

Step 3: In the app, navigate to the "Device Diagnostics" or "Self-Diagnostic" section.

Step 4: Select "Galaxy Buds" from the list of available devices.

Step 5: Follow the on-screen instructions to initiate the diagnostic test.

Step 6: The app will run various checks to identify any issues with the charging functionality of your Galaxy Buds case.

Step 7: Once the test is complete, the app will provide a report on the results.

If the diagnostic test reveals any issues, the app may offer some troubleshooting steps to resolve the problem.

We hope this diagnostic test helps identify and resolve the charging problem with your Galaxy Buds  2 pro case.  We appreciate your active involvement in our community.

0 Likes
Support
So ayaw mag charge nung buds sa case unless isaksak mo via USB?
0 Likes
Guren11
Beginner Level 2
Support
Yes. Kahit 100% yung charge nung case
0 Likes
Support
Have you tried doing a manual reset on the buds?
0 Likes