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As for your concern, may we know the device you're using? Are you also referring to the RCS chat messaging service? If so, you may need to activate it, check with the settings of your device. Also, upon using RCS the recipient must also be activated to use RCS to receive such messages from you.
Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM). Hope to have helped! Keep safe and enjoy the weekend.
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