cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung checkout declining my cards when buying from Galaxy Store

(Topic created on: 05-28-2023 03:41 AM)
3778 Views
Rownana
Active Level 1
Options
Support
I was going to buy a theme on the Galaxy Store when samsung checkout kept declining my cards. I used Mastercard and Visa as well as my paypal and all of them won't work despite no limitation from card issuers. I was able to pay with samsung checkout before with genshin but next transaction involving galaxy store did not work. I tried deleting cache and storage of galaxy themes, store and checkout as well as restarting my device but nothing works. 

Has anyone experienced this before? What is a possible solution for this? 
0 Likes
20 Comments
Obviou_sly
Active Level 9
Support
Did you check the Bank? If you did that, then you can try after some time due to network signals.
0 Likes
Rownana
Active Level 1
Support
I did and they're all working fine. I have been trying for the past 3 days still ending up the same way.
0 Likes
EllisKai
Active Level 10
Support
Is there an error message or code for that?
0 Likes
Rownana
Active Level 1
Support
yes, this shows up.Screenshot_20230528_135444_Galaxy Themes.jpg
0 Likes
EllisKai
Active Level 10
Support
Is it the first time this happened? Were you able to make a purchase following the same procedures before?
0 Likes
Rownana
Active Level 1
Support
Yes I followed the same thing I did before :( I was able to purchase like 4 days ago but now it won't work.
0 Likes
EllisKai
Active Level 10
Support
Okay I can't believe I did it again. I bought something I wouldn't use just for this.

The process was successful on my end. Screenshot_20230528_202549_Gallery.jpgScreenshot_20230528_202602_Gallery.jpgScreenshot_20230528_202647_Gallery.jpgScreenshot_20230528_202706_Gallery.jpg
EllisKai
Active Level 10
Support
Some of my apps are in deep sleepScreenshot_20230528_202159_Settings.jpgScreenshot_20230528_202259_Settings.jpgScreenshot_20230528_202459_Settings.jpg
0 Likes
EllisKai
Active Level 10
Support
Try going to android recovery mode, then clear cache partition, then repair apps.
Let it reboot and try the purchase again.
And be sure Internet connection is stable when purchasing.

I can't think of anything else right now so update me.
0 Likes