Hey Alex, thanks for getting in contact with us about Samsung Cloud. We would recommend reaching out to our technical support team for assistance on this, they'll be able to help you to troubleshoot any issues and discuss this further with you. You can reach them on 0800 726 786 (24/7) or live chat on http://livechat.support.samsung.com/Customer_new/NZ. Cheers, The Samsung Team.
