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Original topic:

Samsung Rewards not reflected

(Topic created on: 05-19-2023 08:56 AM)
1052 Views
zurplox
Active Level 4
Options
Support
It has been 4 weeks since I purchased my s23u online. But I still have not received my Samsung rewards points yet. How long does it take? Will it even reflected eventually? 😔 
17 REPLIES 17
allakazoo
Active Level 6
Support
I mean Shopee and Lazada will advise you on expected delivery before you confirm the order. Samsung online platform leaves you guessing until you click order.
JP19
Expert Level 4
Support
Haha yes.. they left me out till 1 week before the arrival of my device.
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_keepèfaith_
Active Level 6
Support
lol i feel u sir
allakazoo
Active Level 6
Support
🤣
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jamesbob
Active Level 8
Support
i think need to activate your samsung wallet too before your points came in. i heeded JP19 advice too because i worried but it came on the 15th or 16th days
JP19
Expert Level 4
Support
Oh that means if Samsung Wallet is not set-up on ur device, the points won't arrive ah? Makes sense too.. since the points notification will show only if u have the app. If no app and the app is not yet set-up, the user won't receive any updates.
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jamesbob
Active Level 8
Support
i saw the instruction handout when i retrieve my collection, that we need to have Samsung Wallet set up first so i hope the author has one by now
JP19
Expert Level 4
Support
Oh I see.. yeah lor.. so probably those who didn't receive their points even after 14 days, is due to them not yet set-up Samsung Wallet on their new devices.

Thanks for sharing. 😀