Samsung S22 Ultra Problem - Unable to make outgoing calls

[asbaquipel]

Hey everyone, 

My S22 Ultra was purchased a month ago, yet I'm unable to make outgoing calls. I checked the advised troubleshooting in the community and that didn't help: 

Here are some of the things that I already did: 

- Reset network settings 

- Restart device 

- Eject sim card and insert a different one 

- Contact my carrier 

- Check if calls from private numbers are blocked 

- Check if call barring and call forwarding 

- Check if airplane mode is enabled 

Any suggestions? The Support team recommends that I bring it to an authorized center, but I checked the review of BSD International in Mall of Asia Arena, and the reviewer said that the parts used were fake. 

[asbaquipel]

I'll bring it to Primasiana in Festival. They got good reviews. I'm still checking with my carrier if this is an issue with the sim card.

[mizter_jaime]

Calling the attention of Samsung and I hope that you won't experience the same treatment I had recently with one of their service centers. SM Grand Central to be specific.

[asbaquipel]

Oh no. Sorry to hear about your experience. What's the name of the authorized service center for everyone's reference?

[mizter_jaime]

Cellular Horizon Tech located inside of Samsung Experience Store in SM Grand Central

[asbaquipel]

Got it. Why was the experience bad? (I.e. staff, waiting time, etc.?)

[mizter_jaime]

I posted it. Kindly check my profile. It's long so I would prefer to route you there and read it instead. A comment after is highly appreciated.

[TeamGalaxyRene]

Hello asbaquipel,

Sorry to hear that, about your experience with your Samsung Galaxy S22 Ultra having issues of unable to make outgoing calls and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't work, please submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Call/Message".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Clear Cache Partition.

Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[asbaquipel]

Hello. How does the recovery screen look like?

[asbaquipel]

Follow-up on my question please.

[TeamGalaxyRene]

Hello asbaquipel,

It may look similar to below attached.