Re: Re: Samsung TV: Multi-Output Audio Volume

Ecclesiaste · ‎02-03-2023

Hi,

Was using Multi-Output Audio on my TV, with my Buds pro, and noticed that when I'm adjusting the volume only the TV volume is changing.

Does anyone know how to adjust the volume of the connected device?

Manny_Cavalier · ‎02-03-2023

Search for the "Separate app sound" from your phone's settings and you can set it from there.

Ecclesiaste · ‎02-10-2023

I'm asking regarding the tv, mate.

Obviou_sly · ‎02-04-2023

Check your phone's app wearables settings?

TeamGalaxyRene · ‎02-05-2023

Hello Ecclesiaste,

Thanks for reaching out to us here in order to find out how to adjust the volume of your Samsung Galaxy Buds while connected to a Samsung TV. We really understand your feeling of seeing and hearing only the Samsung TV volume changing and not knowing what to do next. But don't you worry; we are here to help and guide you to resolve your device problems.

Before you try out the recommendations below, be sure to check if your TV device's software and related apps (Galaxy Wearable) are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

How to Play a Separate App sound.

You can set the device to play media sound from a specific app on the connected Bluetooth speaker or headset separate from the sounds of other apps. For example, you can listen to the Navigation app through your device’s speaker while listening to playback from the Music app through the vehicle’s Bluetooth speaker as follows:

Step 1. On the Settings screen, tap Sounds and vibration then Separate app sound, and then tap the switch to activate it.

Step 2. Select an app to play media sounds separately, and then tap the Back button.

Step 3. Select a device for playing the selected app’s media sound.

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thank you for contacting Samsung.

Ecclesiaste · ‎02-10-2023

Huh? The solution given is for a phone not TV.

TeamGalaxyRene · ‎02-12-2023

Hello Ecclesiaste,

Thanks for the feedback.

If your TV came with a Smart Remote, it supports Bluetooth - that's how the Smart Remote pairs to the TV.

However, if your TV came with another type of remote, you can still check if it's Bluetooth compatible. From your TV's Settings, select Sound, and then select Sound Output. If the option Bluetooth Speaker List appears, then your TV supports Bluetooth.

If this doesn't match with your TV and you still aren't sure, you can always consult your user manual.