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ā07-01-2022 07:35 AM in
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ā07-01-2022 07:37 AM in
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ā07-01-2022 08:01 AM in
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ā07-06-2022 08:00 PM in
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ā07-03-2022 11:15 AM in
SupportHi, johnrel!
First of all, I truly apologize for your phone's issue. However, an IP68 rating means that your phone can be water-resistant from fresh water only (and also for up to 30 minutes only). This means that you still need protection from water when you're going to use your phone on salt water (beaches) and chemically-treated waters (swimming pools and water spas).
If the moisture from your rear camera lens isn't drying up, you need to bring your device to an Authorized Samsung Service Center. Our Samsung techs will definitely help you remove the moisture from your phone's camera lens. Here is our Samsung Service Locator so you can know the nearest service center in your area: https://www.samsung.com/ph/support/service-center/?msclkid=72d47e20cf8411ec8ac1394658c823b0
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ā07-06-2022 07:59 PM in
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ā07-07-2022 02:59 AM in
SupportHi, johnrel!
Have you gone to the service center again and told them about this issue? You need to go to the same service center you've gone to and tell them the issue that persisted after their moisture cleanup in your phone. I'm sure our Samsung techs will be more than willing to help you with this problem. Thank you!
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ā07-06-2022 08:02 PM in
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ā07-06-2022 08:06 PM in
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