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Original topic:

Samsung😭

(Topic created on: 07-01-2022 07:35 AM)
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PHONEVERSE
Active Level 6
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Support
Im starting loose trust on samsung just because a flagship phone worth 70k half a meter in a pool now moisting a camera why😭
8 REPLIES 8
Khaled75
Expert Level 5
Support
Bring it to a Samsung Service Center to have it checked.
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Jongy_r
Active Level 5
Support
Does removing it with dryer works???
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PHONEVERSE
Active Level 6
Support
Nah samsung will just ask 300$ for it im sure
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SamsungRightCare
Community Manager
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Hi, johnrel!

First of all, I truly apologize for your phone's issue. However, an IP68 rating means that your phone can be water-resistant from fresh water only (and also for up to 30 minutes only). This means that you still need protection from water when you're going to use your phone on salt water (beaches) and chemically-treated waters (swimming pools and water spas).

If the moisture from your rear camera lens isn't drying up, you need to bring your device to an Authorized Samsung Service Center. Our Samsung techs will definitely help you remove the moisture from your phone's camera lens. Here is our Samsung Service Locator so you can know the nearest service center in your area: https://www.samsung.com/ph/support/service-center/?msclkid=72d47e20cf8411ec8ac1394658c823b0

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PHONEVERSE
Active Level 6
Support
No it was just a little splash and what??? after i took out a selfie in the pool with not much water in it the camera moist so i tried to go home and put it on the rice but still the camera moist i gave it to the samsung service they said its already ok but after a few minuite the screen turn to pixelated then it blacks out
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SamsungRightCare
Community Manager
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Support

Hi, johnrel!

Have you gone to the service center again and told them about this issue? You need to go to the same service center you've gone to and tell them the issue that persisted after their moisture cleanup in your phone. I'm sure our Samsung techs will be more than willing to help you with this problem. Thank you!

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PHONEVERSE
Active Level 6
Support
Im just tired of this i know phones isnt perfect but why did it moist inside is it really water resistant?
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PHONEVERSE
Active Level 6
Support
Samsung atleast give a voucher the price is too high pleasee
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