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Original topic:

Screen flickering when low brightness and no screen damages

(Topic created on: 10-20-2022 07:27 PM)
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Name名前
Active Level 1
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Support
#useless 
12 Comments
SamsungRightCare
Community Manager
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Support

Hello Name名前,

Thank you for letting us know about your Samsung Galaxy J7 Pro having screen flickering issues.

We truly comprehend what you are going through after unsuccessful attempts to restore your device's normal screen.  But don't worry, we are here to help, guide you, provide quick fixes and offer solutions to your device's problems.

Following are basic steps to try in order to troubleshoot and find possible solutions to your device camera blurry image.

A) Ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen Notifications.

B) Restarting your device.

Press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

C) Running the Diagnostic Tools under Samsung Members app.

1. Run Samsung Members and select Get help on the lower half of the screen.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Individually Tap the following;

     Touch Screen

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete.

D) Report error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap Display.

Step 4. Describe problem in detail and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text...

E) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
F) Or Contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842-22111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
 

G) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response if we have satisfied your inquiry.

 

0 Likes
Name名前
Active Level 1
Support
I mean, when I increase s in the lowest brightness of my phone it start flickering, there's nothing wrong with the camera
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Solution
jamesrred
Expert Level 1
Support
Given that your device displays an issue about flickering, it is uncertain how long it will last. But rest assured that if you decide to go ahead with the full repair service, the Samsung Engineers and Technicians are skilled enough to provide technical solutions to the issue with your device. Have your phone checked at the nearest Service Center near you, or call the hotline #GALAXY to voice out your concerns.

https://www.samsung.com/ph/support/service-center/