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Original topic:

Screen suddenly has a bright neon light on the top bar after UI5 update

(Topic created on: 11-09-2022 09:11 PM)
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Arceeco
Active Level 2
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Support
Has anyone encountered a sudden green bar on top, on the bar at the right side of the camera? When i changed my them to dark and lowered the brightness it seems that my phone is dark green on the left side and light green on the right side. I was just watching youtube when the green bar appeared.i tried to restart and turn my phone off but the green bar wont disappear. It disappeared after more than 1 hr. This happened as well 3 days ago. And the only thing that i updated back then was the UI to UI 5 and changed the always on display to a gif of a cat moving a ball. 

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Accepted Solutions
Solution
Support
It looks like your screen has a display issue, and it would be uncertain how long the screen will last, or how long that line will spread. The Samsung Engineers and Technicians are skilled enough to provide offers and technical solutions to the issue with your device. I suggest you call the hotline #GALAXY to voice out your concerns, then have your phone checked and repaired at the nearest Service Center near you.

https://www.samsung.com/ph/support/service-center/

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Solution
TeamGalaxyRene
Moderator
Moderator
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Support

Hello Arceeco,

Thank you for sharing your viewing experience here with the color green appearing on the bar at the right side of the camera, while using your Samsung Galaxy S22 Ultra after an update.

You can Submit report error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap "Display".

Step 4. Describe problem in detail and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text...

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 22 111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
 
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Our Samsung Engineers/Technicians are competent enough to provide your better service and offers in order to enhance your Samsung Galaxy experience.
 

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's display issue gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

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18 Comments
Arceeco
Active Level 2
Support
My photos and video wont show in my original post so sharing it here in the comment instead. Cant attach the video thoughIMG_0639_1000002679_1668056468.jpgIMG_0632_1000002672_1668052527.jpg
pham_hni
Expert Level 1
Support
The screen has been distorted too...
0 Likes
Solution
Support
It looks like your screen has a display issue, and it would be uncertain how long the screen will last, or how long that line will spread. The Samsung Engineers and Technicians are skilled enough to provide offers and technical solutions to the issue with your device. I suggest you call the hotline #GALAXY to voice out your concerns, then have your phone checked and repaired at the nearest Service Center near you.

https://www.samsung.com/ph/support/service-center/
Khaled75
Expert Level 5
Support
Bring it to a Samsung Service Center to have it checked. The One UI 5 update might be the cause of the issue.
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Solution
TeamGalaxyRene
Moderator
Moderator
Options
Support

Hello Arceeco,

Thank you for sharing your viewing experience here with the color green appearing on the bar at the right side of the camera, while using your Samsung Galaxy S22 Ultra after an update.

You can Submit report error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap "Display".

Step 4. Describe problem in detail and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text...

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 22 111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
 
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Our Samsung Engineers/Technicians are competent enough to provide your better service and offers in order to enhance your Samsung Galaxy experience.
 

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's display issue gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

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Support
samsung service center is the key
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Members_4jle2Hf
Beginner Level 4
Support

I have the same issue too. What is the root cause for this and did you manage to find the solution?

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Drnaz333
Beginner Level 2
Support

i too have same issue after updating software

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NicaGP
Active Level 1
Support
I have the same issue. Noticed that when Power Saving mode is turned on the light on the upper screen disappears. Will also have this check at the Samsung Center.