Spen on Note 20 not connecting

[Roland96]

My S Pen is disconnected and air actions doesnt work but i can use other stuff. I already did reset s pen but still isnt working. What to do?

[Roland96]

Here it is

[Roland96]

Always in notification

[butete]

its the spen

[TeamGalaxyRene]

Hello Roland96,

Thanks for your inquiry, here, about your S Pen not connecting with your Samsung Galaxy Note 20.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device and check if its working.

There are a few different external factors that can interfere with the S Pen's function. Some things that can prevent your screen from recognizing your S Pen are third-party cases or covers, issues with app compatibility, outdated software, and where you are interacting on the phone's screen. 

If you are having difficulty with the S Pen Remote features, please see our guide to troubleshooting Air Actions.

Step 1. Remove any third-party cases or covers.

Cases with magnetic closures or clasps can cause interference with S Pen recognition, and screen protectors can cause inconsistent motion and pressure when using the S Pen. The following issues may occur:

• Screen covers’ surfaces may be too hard or rubbery for writing.
• Screen covers may have an uneven surface which affects consistency.
• The thickness of a screen protector can affect the screen sensitivity.
• A dirty or old screen protector can affect performance.

Remove the screen protector and retest the S Pen.

Step 2. Change the S Pen tip.

If the pointer appears on screen, but no touches are recognized or a great deal of pressure is required, the S Pen's tip may need to be changed. If your S Pen came with replacements you can change the S Pen tip.

- Use the changing tool to grip and remove the S Pen tip.

- The replacement tip can be inserted by hand. There will be a slight click when the tip is fully inserted.

Step 3. Try it with another compatible device.

If you have another device that uses an S Pen, try using the S Pen from that device, and vice versa. Most S Pens' touch, hover, and button functionality are compatible with other devices.

• If your S Pen does not work on the other device, it may require a replacement.
• If the other S Pen does not work on the original device, it may require service. Visit the nearest Samsung Authorized Service Center in your area.

 https://www.samsung.com/ph/support/service-center/ 

 For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[kcirederFognimoD0927]

This happen to me since the new update