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Original topic:

The new update version Android 11 issues

(Topic created on: 07-09-2021 10:16 PM)
411 Views
LilJoHn
Beginner Level 4
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Since i update my phone to android 11 it gives me a problem i cannot use my YouTube app because it always keep crashing ang my phone is so slow than the other version software..
 
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5 REPLIES 5
Vinything
Expert Level 1
Support
have you tried clearing app data of youtube?
Vinything
Expert Level 1
Support
also try uninstalling youtube app update and then reinstall
Harri_s95
Expert Level 1
Support
I have seen you're photo that you've sent is not a android 11 and here just try this. this is only my opinion try clear cache and clear data you're youtube app and the refresh you're device and tell us here if it's right thanks :)
Vinything
Expert Level 1
Support
as to the system update, wipe cache partition via the recovery mode to clear files from previous version that may be causing the bugs
SamsungRightCare
Community Manager
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Hi John! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).

We suggest for you to always do a data cache clearing upon installing latest software updates before using your device. Also, keep your apps updated to avoid further performance/compatibility issues. 🙂