The samsung app Digital Wellbeing does not work after I updated to One Ui 5.0

[JonStph]

I noticed that after updating my samsung A51 to android 13 One Ui 5.0, I got big improvements in terms of performance in gaming and smoother animations. Then I noticed that the Digital Wellbeing does not record the screentime of apps I used for the whole day even though the app is updated to the latest version.

Edit: I just clear the data of the app and will edit this post if I saw that the app is working fine after the clear data.

 (Update), the app works properly now after a day when I clear its data.

[butete]

wiping cache partition should address this

[JonStph]

I did wipe the cache partition right after the update

[butete]

possible bug, send error/report

[TeamGalaxyRene]

Hello JonStph,

Thanks for sharing your experience here, with the recent updates on your Samsung Galaxy phone, having issues with Digital Wellbeing app and after your do-it-yourself solution by clearing the app data, its now working fine.

Should it re-occur, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)