There is Something Wrong On Android 11 Software Version

[Juswah08]

This is my 3rd phone reset and i don't what is going with the software version update since i update the phone on Android 11  

[pham_hni]

Please explain it well. Or include some screenshots.

[Juswah08]

Ok this is the 3rd time my a01 warns about serious software issue that is include when i update my a01 to Android 11 and when its come my a01 suddenly turn off and stuck in Restart Mode and suddenly flash that my a01 experiencing a serious software error so it can't start the phone and suggest me to do a hard reset

[Juswah08]

This 3rd time happens that serious software issue and this is 3rd time to hard reset my a01 but the issue is still in so i hope now i get the Android 12 to My A01 to resolve this issue

[Khaled75]

Where's the screenshot? Can you try wiping cache partition?

[Juswah08]

I tried na po but and the end hard reset na ngayon ok na po ulit ang a01 ko

[SamsungRightCare]

Hey, Juswah08!

I would just like to check if you're still having concerns after your software update. Can you elaborate more on how you resolved your issue? Thanks!

[Juswah08]

For Now After I Hard Reset The Phone It's ok again but I'm sure it will happen again

[SamsungRightCare]

Hi, Juswah08!

I'm really sorry you're experiencing this. Have you done a factory reset on your phone? This might fix the problem you're having on your phone right now. Just be sure to back up your personal data and files before doing a factory reset. You can find a step-by-step article on how to perform a factory reset here: https://www.samsung.com/ph/support/mobile-devices/how-to-perform-factory-data-reset-on-a-samsung-mob...

[Juswah08]

Yes I Factory Reset My A01