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Original topic:

UNSAFE DATA SECURITY

(Topic created on: 06-30-2023 08:45 PM)
285 Views
nuraliampatuan
Active Level 3
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Support
ONE OF YOUR SERVICE CENTERS IN THE PHILIPPINES USED MY DATA TO REPAIR ANOTHER PHONE AND USED MY WARRANTY. I DIDN'T EVEN WENT THERE NOR MADE AN APPOINTMENT TODAY, BUT I GOT A NOTIFICATION FROM YOU, FOR THE "REPAIR". I AM SURE THAT THE MESSAGE CAME FROM YOUR SERVICE CENTER BECAUSE I'VE RECEIVED AN E-MAIL TO MY REGISTERED E-MAIL AND PHONE NUMBER.
1 REPLY 1
TeamGalaxyDD
Moderator
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Support

Hi nuraliampatuan,

We take this claim very seriously. 

As we cannot ask you to share your private details through a comment, I advise that you send us a message over on Facebook Messenger with the following details:

1) Name
2) Device
3) Service Center Last Visited
4) Complaint

Again, please send this to the Samsung Facebook Page so we can handle your concern immediately.


Thank you for your patience. 

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