nuraliampatuan
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06-30-2023 08:45 PM in
Support
ONE OF YOUR SERVICE CENTERS IN THE PHILIPPINES USED MY DATA TO REPAIR ANOTHER PHONE AND USED MY WARRANTY. I DIDN'T EVEN WENT THERE NOR MADE AN APPOINTMENT TODAY, BUT I GOT A NOTIFICATION FROM YOU, FOR THE "REPAIR". I AM SURE THAT THE MESSAGE CAME FROM YOUR SERVICE CENTER BECAUSE I'VE RECEIVED AN E-MAIL TO MY REGISTERED E-MAIL AND PHONE NUMBER.
1 REPLY 1

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07-01-2023 04:52 AM in
SupportHi nuraliampatuan,
We take this claim very seriously.
As we cannot ask you to share your private details through a comment, I advise that you send us a message over on Facebook Messenger with the following details:
1) Name
2) Device
3) Service Center Last Visited
4) Complaint
Again, please send this to the Samsung Facebook Page so we can handle your concern immediately.
Thank you for your patience.
