UNSAFE DATA SECURITY

[nuraliampatuan]

ONE OF YOUR SERVICE CENTERS IN THE PHILIPPINES USED MY DATA TO REPAIR ANOTHER PHONE AND USED MY WARRANTY. I DIDN'T EVEN WENT THERE NOR MADE AN APPOINTMENT TODAY, BUT I GOT A NOTIFICATION FROM YOU, FOR THE "REPAIR". I AM SURE THAT THE MESSAGE CAME FROM YOUR SERVICE CENTER BECAUSE I'VE RECEIVED AN E-MAIL TO MY REGISTERED E-MAIL AND PHONE NUMBER.

[butete]

@TeamGalaxyRene

[TeamGalaxyRene]

Hello nuraliampatuan,

We treat this matter very seriously, can you give us a call right now? Below are the numbers.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[nuraliampatuan]

I have already filed a complaint thru your customer service on Saturday, July 1, 2023, at around 6pm. Since then, I've been waiting for your feedback on this matter, but until now I still got no acceptable response from your company. Remember that this unauthorized use of my data is from your AUTHORIZED SERVICE CENTER, still, I am trying to be patient for the feedback before I seek legal advice.

[TeamGalaxyRene]

Hello nuraliampatuan,

Can you please provide us any reference number (no personal details)? So I can expedite and follow-up with the dedicated team. 

I really appreciate your patience and understanding in this regard.

[nuraliampatuan]

1187005540

[nuraliampatuan]

So, any update on this?

[summeRamirez]

Did you get any updates about this?

[nuraliampatuan]

Still got no definite resolution to this matter.

[summeRamirez]

Thanks for getting back to me. Let me try to escalate this matter.