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Original topic:

Update

(Topic created on: 11-08-2021 04:20 PM)
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Marhee
Active Level 4
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Support
My phone is up to date??? But i haven't update my phone since January

image


5 Comments
SamsungRightCare
Community Manager
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Support

Hey there! As for your concern, there are many factors that affect software updates such as but not limited to mobile build number, region, network carriers (postpaid subscribers), internet connection, emergency fixes done to updates, etc... 

Still, feel free to install Samsung Smart Switch via your laptop/pc to receive software updates much faster than OTA updates. Hope to have helped, and we request your utmost patience. Thank you and keep safe. 😊

SagaOtaku
Active Level 10
Support
did you already go to settings and software update, did you manually update softare updates. send us a screenshot also for that. are you using galaxy A21? what model are you using.? please provide a complete details.
Marhee
Active Level 4
Support
.20211109_104454.jpgScreenshot_20211109-104202_Settings.jpg
Support
You can try Smart Switch and update using a PC.
Marhee
Active Level 4
Support
I tried it in my pc and it says my phone is up to date20211109_081756_13590.jpg
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