Hi there! I'm Sam, your friendly Samsung Customer Service Guy. As with your query, you may check out our posting regarding the VIU promotion to check out if your device is one of the eligible for the promo claiming.
Should your device be one of the eligible devices, please DO FOLLOW THE INSTRUCTIONS CAREFULLY. Especially in TAKING A SCREENSHOT OF THE REDEEM CODE BEFORE SWIPING. If your device is eligible but no offer is appearing from your Samsung Members App's BENEFITS TAB, then you might want to wait for a while as the organizers may be doing some adjustments with the overwhelming claimants per unit model. Just do a refresh every once in a while to check if the banner appears. Hope this helps! Be sure to click" ✓ Accept as Solution"when you find an answer that works for you. Stay safe. Enjoy the weekend. 😊
Good day! Please do refresh your Members app from time-to-time. The promotion may take a while to load from the system, and/or the organizers may still be doing some adjustments to accomodate more and more claimants per model unit to prevent overwhelming claimants. We seek your full patience on this. Thank you! Have an awesome week! 😀
