WiFi Calling

[bagol1209]

My WiFi calling suddenly stopped working. I don't if it's with the device or with my carrier. I noticed I'm not getting the VoWiFi icon after I visited a globe store the other day. 

[Khaled75]

What phone are you using? Did it happen after an update?

[bagol1209]

S23 ultra. No. I just noticed I'm not connected thru wifi calling anymore. Samsung support recommended to reset network settings.

[Khaled75]

Did resetting the network settings work? And does the Wi-Fi calling turn on?

[hitman09]

Yes.please call

[bagol1209]

It did not. Thinking about it. It probably after the update. I have updated it 04/06.

[Khaled75]

Did you try contacting Globe to enable the Wi-Fi calling function?

[bagol1209]

Yes. I have been using it even with my previous phones. It's just weird that it stopped working and I don't understand if it is with the network or my device. It's somehow frustrating since we don't have signal inside our house reason why I'm VoWiFi dependent when at home.

[Khaled75]

Then it might be your device.

[TeamGalaxyRene]

Hello bagol1209,

How is your device now? Are Wi-Fi calls still not working? 

I feel your unpleasant experience and understand it. In order to have your device assessed by a competent Samsung engineer and technician, I highly recommend that you book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thanks for contacting Samsung.