WiFi kept turning on

cutearl · ‎02-06-2022

Can someone here help me figure out how to troubleshoot this problem with my sister's phone it's wifi keep saying turning for almost more thank an hour right now, already did a troubleshooting like reseting network settings and restarting the phone.

TeamGalaxyDD · ‎02-06-2022

Hey cutearl,

Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/

You may also reach out to us remotely:

Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7

You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subject to approval).

View solution in context

t1redOne · ‎02-06-2022

Claim warranty if still eligible

cutearl · ‎02-06-2022

It's been 2 years so I think the warranty is already expired

butete · ‎02-06-2022

Make sure this is off

Screenshot_20220207-054125_Settings_24864_1644183702.jpg

cutearl · ‎02-06-2022

Already did I still can't turn on wifi

butete · ‎02-06-2022

Try airplane node

cutearl · ‎02-06-2022

Already did

EllisKai · ‎02-06-2022

Do we have the same settings? I have no problem with my phone's Wi-Fi

cutearl · ‎02-06-2022

Yeah, but still I can't turn it on

EllisKai · ‎02-06-2022

If I were you, I might have tried switching airplane mode on and off, wiping cache partition or even backing up data then factory reset.

Ah! You might need to verify your WiFi router or modem is accessible to other devices and you may try connecting to WiFi while in safe mode.

I can't think or anything else for now ha..

Original topic:

WiFi kept turning on

1 Solution