Z Flip 4 5G suddenly stops working

[EmrBrn]

So I noticed that my phone is stuck to 4G and not going to to 5G. Not even 4G+. My settings is set to 5G. Also I am in the same place that 5G usually works. Any ideas?

[butete]

if you are using smart sim they had outage

[EmrBrn]

Also tried other sim card in my phone and still using 4g

[EmrBrn]

Im using Globe sim card atm

[butete]

are you postpaid or prepaid?

[EmrBrn]

I am postpaid

[butete]

your in luck sms or call Gerald Arago from globe, best try 9am-5pm hi fixed my postpaid line issue
+639175889267
make sure provide details when the problem started

[EmrBrn]

I don't think it is a provider problem. Because i tried the sim card in other phone and it worked

[butete]

it doesnt hurt best still have someone from globe check

[EmrBrn]

Thank you for this! Will check this one as well. ☺️