I received a message that my booking was cancelled because of "no show". I was there and was assisted by a petite lady which advised me to have my screen replaced amounting to 23,803.08 pesos as my phone is already beyond warranty (1 yr & almost 11 months). I explained that it is quiet too much compared the price as shown in the website. Further, I asked if could it be possible to have a free screen replacement as the cause of the green line could not be attributed to a physical damage...or even a discount.
This is really disheartening as I have been taking good care of my phone and I am a loyal user of Samsung from "keypad" days...
I feel you and it's so saddening to know that it's happening to you and we really apologize for the inconvenience and pain it caused you. And despite all of that, you remain loyal to Samsung and we are really grateful.
Can you please provide me any reference # (no personal details) so I can escalate to the focus team that is dedicated to attend similar case/s you have?
Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
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Stay safe and have a nice day ahead! Thanks for contacting Samsung.
