ZFlip 3 to flip 4

[tinkervill]

Hi there, this is my 2nd purchased of Flip phone from 3 to 4. Main reason I upgraded it is because after a year the hydrogel/screen protector got bubbles and damaged the main screen, however I just thought of it as my fault cause I think I over flipped it the usual. Then now, my ZFlip4 only age 4months when I purchased it, I did all my best to take care of it but unfortunately same scenario comes and it stressing me out like "what the!" It's only been 4 months and the hydrogel is already a disaster. 😖

What to do? I mean, this is not right and just.

[tinkervill]

#SamsungCenter #SamsungSupport #SamsungZFlipPhone

[tinkervill]

I remembered on my Flip3 they've come up with a promo for free hydrogel. I took my phone in the store only to found out that it is out of stock. SmMega Samsung store took my name and contact # and told me to wait for the call/text for the stock but I does'nt get one. This is so frustating

[TeamGalaxyRene]

Hello tinkervill,

We are sorry to hear about your experience with your beloved Samsung Galaxy Z Flip 4 having  bubbles issue with the hydrogel/screen protector.  I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered too.

Allow me to help you by allowing our team of Samsung engineers and technicians to have a look at your device. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[summeRamirez]

If I'm not mistaken, if your phone is still under warranty the first instance of inner screen protector replacement should be free. Take it to the nearest service center and get back to me if you encounter any problems.