PaoGiEt
Active Level 2
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01-21-2025 08:21 PM in
Tablets
Is it possible to have a battery replacement for free even if the battery condition is "Normal" and the device is still under warranty?
I mainly use my tab for video playback in my gigs. Over time, I noticed that the battery drains a bit quicker than when I first bought it. Before, it only took 15% for 4-hour playbacks and now it took almost 40% (50% screen brightness). However the diagnostics show that the battery life is "Normal". The warranty of this is almost finished and I'm planning to utilize the remaining time for this to have a fresh battery.
Follow-up question: I bought this tab abroad, do I have to go back to that country to have the battery replaced for free?
2 Comments
Bong_J_San_Pedr o
Active Level 10
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01-21-2025 10:27 PM in
Tablets
Chat with a samsung expert in samsung online, and she will transfer you to a technical expert for advice.
Mogay
Expert Level 5
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01-22-2025 04:37 AM in
Tabletsfrom what i hear battery replacement can only be claimed if your battery health less than 80% within 1 year of warranty period according to samsung, but idk how samsung would measure the battery health, but sure you could try to claim your warranty
