Galaxy A7 Tab - Can't access Google drive from My Files

[nodrog]

Hi gang,

Can anyone help with this please?

Thanks

[SamsungJon]

Hi @nodrog, could you provide a screenshot of this?

[nodrog]

Hi,

As requested here is the screen shot of My Files.  Only internal storage options are offered, no Cloud options exist?

[SamsungJon]

Thank you for that, @nodrog. Could you check that these options are toggled on? To do this, go into My Files > ⋮ > Settings > Customise My Files home > check that Network storage and Google Drive are toggled on.

Let me know how you go! :)

[nodrog]

Thanks again.

I did as suggested but only the following options exist:

[SamsungJon]

Hmmm, would you be able to let me know what software version your Tab A7 is on, @nodrog? 

[nodrog]

Hopefully this helps:

[SamsungJon]

Thank you for the screenshot, @nodrog. I will investigate this with my team and get back to you shortly.

[SamsungJon]

Hi @nodrog, sorry for the delayed response. I have confirmed with our team that Tab A7 does not support adding cloud storage options to sync automatically with the My Files app. You can instead access the Google Drive app directly and access files offline once they have been downloaded.

Let us know if you have any further questions or enquiries.

[nodrog]

Thanks for your help.  

I must admit I'm very surprised with this limitation which nowadays is considered basic functionality.