Galaxy Tab A8 Turns Off On Its Own

[Gallighster]

So, I recently bought a Tab A8 since I need one for school use. It was okay the first day, but then I started to experience an issue: it turns off on its own—in all of a sudden.

I thought it was just because of the screen timeout or maybe I accidentally pressed the side button, but nope. It really turns off on its own; not shutdown, but just turn off like locking the screen.

I tried adjusting screen timeout to 30 minutes, and it still does persist—sometimes even when I'm actively scrolling. Should I ask for a replacement now? Any thoughts?

[Dio0330]

You need to go back to the store where you bought that Tab A8 and tell the problem that you encountered. Or you can ask a replacement for that.

[TeamGalaxyRene]

Hello Gallighster,

Sorry to hear that, about your experience with your newly bought Samsung Galaxy Tab A8 having issues with turning off on its own and we apologize for the inconvenience it caused you.

You may follow the advise of our dear Samsung member Dio0330 by bringing it back to the store where you originally bought it from. 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[Fahad2]

Unfortunately i have the same issue :(

[Lukefmcgee]

I believe the random turning off of Tab A8 is dependent on the position and orientation of the devive. Sometimes if i just move the A8 upright it will turn back on.