I'm having a peculiar problem with my Samsung tablet I've been using for years. My fingerprint wasn't being recognised, so I entered my backup password. I went into security settings, deleted my fingerprints, and scanned it anew. The tablet still wouldn't recognise my fingerprint. So, I went to security options in order to switch off fingerprint recognition (hoping that would fix it), and the tablet prompted me to enter a new backup password. I didn't want to change my old password, so I entered the same backup password. But now it won't recognise my backup password! Luckily, it recognised my fingerprint (once), but I was unable to change settings because of my password not being recognised. So, when the screen locked again, I tried my fingerprint which wouldn't work, so now I am prompted to enter my backup password, which the tablet says is incorrect. Thus, I am locked out!
When trying to log in through my Google account, it won't even recognise that (even though I can log into my Google account on a laptop, and even find my device). What has caused this infuriating dilemma? Samsung's 'find my device' doesn't register my tablet; and Google 'find my device' only allows me to 'secure' the tablet, not unlock it.
Can anyone offer assistance? Hard reset must be avoided at all costs!
I will try cache partition - is that an option in recovery mode?
No, I've tried the password many times. I have considered that when changing backup password my finger may have slipped, but with password confirmation, how can the exact same mistake occur twice - very unlikely?
I have tried wiping the cache partition, but that did not solve the problem. Does anyone have any insight as to what has occurred? Or any other options or advice?
