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Original topic:

Getting frustrated

(Topic created on: 05-05-2021 08:52 PM)
267 Views
Bryann2021ph
Active Level 4
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Tablets

image

This type of error is common on my tab I have performed master reset forced to create new Samsung account the error keep repeating it makes me depressed in my previous Samsung experience I never encountered this type of errors 
8 Comments
Tablets
Better Call Samsung for expert technical support. They are available 24/7 to assist you. 👍

Screenshot_20210503-135756_Gallery_1343.jpg

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Bryann2021ph
Active Level 4
Tablets
It doesn't seem to work
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Tablets
So you called them already? Did you ask them to do a remote diagnosis of your device? They can (with your permission) navigate your device from a distance.
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Bryann2021ph
Active Level 4
Tablets
They just give me instructions i followed still the error repeats they might do it on upgrade this August
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Tablets
If it's not that bothersome, be patient na lang in closing the app or sending a feedback until the intended update arrives.

Have a blessed day ahead 🙏
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Bryann2021ph
Active Level 4
Tablets
Bothersome dahil lahat na app isa muna tapos sunod sunod na.. anong apps bubuksan nageeror kahit nagssend about ng error report nag error kaya factory reset nlng
TeamGalaxyRene
Moderator
Moderator
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Tablets

Hey, Bryan! Amazing day! Try the following steps and update us back should it work:

 

> Go to the Samsung store, this is an app in your list of apps.

> Once there, look for the app SecureFolder (do a search).

> When it comes up just click on the REFRESH button or maybe it's a download button or maybe it means to re-download. It's a button that has a spiral circle with an arrow like in Windows would mean "refresh".
> Click on that and it re-installs the app and should solve everything.

 

Hope this helps. Thank you and stay safe!

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Bryann2021ph
Active Level 4
Tablets
I already performed several master resets replaced my Samsung account several times the problems still appear
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