My S7 FE Physical Keyboard not working

[JCDM]

Any help po. Bigla nalang hindi gumana yung physical keybord ko 😥. Nireset ko na wala pa din.

[Venzerous]

try cleaning the contact points

[JCDM]

San po makikita yung contact points?

[Venzerous]

kung san po nagdidikitan ang tablet and keyboard mo

[JCDM]

Ayaw pa din po eh.

[hgzni]

Try to reset your tablet, that is what i did.

[TeamGalaxyRene]

Hello JCDM,

Sorry to hear that, about your experience with your Samsung Galaxy Tablet having issues connecting with the physical keyboard and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Reset Keyboard Settings.

Step 1. Run the Settings app.

Step 2. Tap General Management > Language and input > Virtual keyboard > Samsung keyboard > Reset Settings.

Step 3. You can tap Reset keyboard settings to reset Samsung keyboard.

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.