Original topic:

No longer able to customise the Air Command icon colour in One UI 4

(Topic created on: 09-02-2022 05:49 PM)
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Samsung_Samuel
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I knew about this for a while now but I only just thought to ask.

Before I upgraded to One UI 4 in March, I was able to change the colour of the Air Command icon that appears when I am using the S Pen back when I was using One 3.1. I think it was an option in either the settings app or Pentastic but I can't see it anymore.

I know that it used to be an option because I remember that I had changed it to green rather than the default colour.


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SamsungJon
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Hi @Samsung_Samuel, from what you have described, I would recommend sending an error report through the Samsung Members app so that our team can take a look into the issue remotely.

To send an error report: go into Samsung Members > tap on Get help > scroll down to Error Reports > tap OK on the agreement popup for sending system log data > select the issue category > describe the issue and frequency > tick ‘send system log data’ > tap send in the top right.

Please make sure that you keep Samsung Members open after you send the error report, as it takes some time for log data to send through.

 

It is recommend that you send these error reports within 3 minutes of the issue occurring to assist in identifying any potential deviations in your device performance.

 

Once it has been assessed by our team, you will receive a response via the Samsung Members app which can be viewed by clicking the notification bell.

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