Office 365 not available on Benefits

[10bien]

Hello, anyone here having trouble getting office 365? Preordered my galaxy tab s9 ultra 1TB last aug 14. Until now microsoft 365 is not available on my benefits tab. Can someone help. Thanks in advance!

[TeamGalaxyRene]

Hello 10bien,

Thanks for letting us know here in order to find out how to claim your free Microsoft 365 subscription with the full mechanics of promo.

Here's how:

1. Customers who pre-ordered any Galaxy Tab S9 Series in any participating authorized Samsung Retail Stores, authorized online online stores, and/or Samsung Online Store within the pre-order period (July 26 to August 17, 2023) are eligible to receive a FREE 12-mos subscription to Microsoft 365.

2. Customers can only start redeeming the Microsoft 365 subscription after 30-60 days upon receipt of their device.

3. Free 12-months Microsoft 365 subscription to be claimed via Samsung Members app.

a. Customer opens Samsung Members app

b. Customer to register (if not yet registered) for a Samsung account.

c. In the app, go to benefits tab and click the redemption banner for the Microsoft 365 freebie

d. Customer to be directed to full mechanics of the Microsoft 365 promo; unique Product license key to be displayed on top of the page

e. Customer must take a screenshot or take note of his/her product license key once given

4. Customer must download the Microsoft 365 app in the Play Store and input their respective product license keys upon app installation.

5. Lost Product License Keys will not be replaced. Customers must take note of their unique codes once given to them.

6. Promo is not convertible to cash and or any other promotion/product of equivalent value.

7. Promo is only applicable to customers who pre-ordered the Galaxy Tab S9 series.

8. Redemption period of the Microsoft 365 freebie to be from August 11 to October 31, 2023 only. If customer was not able to redeem his/her product license key within the redemption period, this will be forfeited.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Thanks for your patience and understanding in this regards.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[TeamGalaxyBianx]

Hey there, 10bien! First off - congratulations on your new Galaxy Tab S9 Ultra! 🚀 Your free Microsoft Office 365 subscription should automatically reflect in the Benefits tab in your Samsung Members app 30-60 days after your date of purchase. 😊 Keep checking your Benefits tab and let us know if you haven't gotten it after the time period given. We appreciate your patience and enjoy your new tablet! 🙏🏻

[rushbloom]

How can we input the license key in the app? The paid and free trial options came up

[Atlantis0004]

Did anyone able to get their free subscription? Nothing is reflected in my Samsung Members yet.

[saintscastle]

I've been using my tablet since 12th of August, until now, no free microsoft 365 subscription has reflected in my benefits.

[Atlantis0004]

What'sthe status of your free subscription? Until now, I have not got any redemption banner in Samsung members.

I've reached out to several Samsung teams but they cannot provide a clear solution.

Thanks!