Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

[DanielNight00]

Here we go again, Samsung Members. It's redemption hell time.
There's an ongoing offer when you order the new Galaxy Tab S9 series. You'll get a Microsoft 365 subscription but there is absolutely no way for me to redeem in
in the Samsung Members app. There's only the NFT one under the Benefits tab.

I did chat with support, I did email them along with the other guys I needed to email (the redemption email provided by the live chat support), and I searched EVERYWHERE.

Anyway other users or support here can help?

[Marky77]

Yuuup same here...

[DanielNight00]

Right? I've had the same problems as before and I still have no idea how to resolve these kind of things from Samsung.

[iam_ian15]

Yeah. Looked everywhere on the website. Maybe it will be available after August 11. We just received our tablets early. 

[DanielNight00]

Hopefully that's the case. If not, looks like we'll have to talk to their CS again.

[TeamGalaxyRene]

Hello DanielNight00,

Thanks for letting us know here your Microsoft 365 redemption difficulty with the purchase of  Samsung Galaxy Tab S9 Ultra. I understand your feeling that it may take some time to update the recent purchase you've made as well as the Pre-Order Offer of Free Microsoft 365 redemption via Samsung Members.  

Thanks for your patience and understanding in this regard. In the meantime, you may email directly your concern to redemptionph@partner.samsung.com  in order to know its status and soon enough you will receive the solutions you have always wanted.

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[ivano23]

This is what redemtionph@partner.samsung.com said. Lol

[J-Kev]

Seriously?

[DanielNight00]

Yup that's what RMS said

[summeRamirez]

This is not supposed to happen. Thanks for providing the screenshot - I'll report to the Samsung team.