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Original topic:

Please help

(Topic created on: 06-30-2021 06:50 PM)
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minaymm
Active Level 1
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Can't detect my brand new Sim card I can't used my simcard to make calls why ? Please help! When I tried my Sim card to other device there's no problem and it works perfectly , is there any problem with my new samsung S7 T870 device , your help is greatly appreciated  thank you
5 REPLIES 5
TeamGalaxyEvflor
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Hello there, minaymm! Hey there! Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

I am very sorry for this inconvenience. No worries, we are very willing to assis tou. Have you tried to reset your network settings? If not, you may try it first

 

Settings > General Management > Reset > Reset Networks

 

I hope it helps! Have a nice day ahead and stay safe! 

minaymm
Active Level 1
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Thanks,
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Tablets
Try resetting your network?
Is that a PH variant of S7?
Have you check if your sim?
minaymm
Active Level 1
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Purchased online lazada kimstore, thanks
Tablets
So is it a PH model or an International model?

Is it new or have you been using it for years and just recently not working on a new sim?