App Updates - Galaxy Store

[Cissie]

My S5e will not retain a connection to home WiFi- how can I fix this expensive problem. I ensure that I an connected to WiFi before starting an upgrade but it uses my mobile data which causes excess charges.

[SamsungLaura]

Hi @Cissie, I am sorry to hear of the experience you had with your S5e. 

To ensure your device does not use mobile data, you can go into 

Galaxy store > ☰ > Settings (gear icon) > Auto update apps > Using Wi-Fi only. 

Play store > Profile in top right > Settings > Network preferences > Set your updates to 'Over Wi-Fi only' 

Alternatively, ensure your mobile data is off before starting an update. 

In regard to Wi-Fi disconnecting, you can use the Samsung Members app to run a diagnostic check. 

1. Checking the Samsung Members app for diagnostics.

Samsung Members > Get Help > View tests > Wi-Fi

If the diagnostics indicate an issue, I recommend heading into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

Hope this helps :)