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Original topic:

Reboot loop

(Topic created on: 04-10-2023 11:13 AM)
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Shack91
Beginner Level 2
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Tablets

Hi, my son's Samsung Tab 6 lite is stuck in a system reboot loop and I've tried the power and volume down buttons together but can't get it to stop doing that and I have tried to get it into recovery mode with power and volume up but can't get that either. Please help 

3 Comments
Khaled75
Expert Level 5
Tablets
Did this happen after an update? Can you try force restarting your tablet? To force restart your tablet, press and hold the Power and Volume Down buttons until the tablet reboots.
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TeamGalaxyDD
Moderator
Moderator
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Tablets

Hey Shack91,

Sorry for the late reply. I see that you've already taken steps to run a force restart but were unable to execute it. 

Reboot loops are usually caused by corrupt app files, faulty updates, viruses, or other factors. It requires a bit more than just a force restart to solve an issue like this :(

This case would be best handled by our experts at a Samsung Customer Service center near you. Set an appointment ahead to save time by heading to Support > Book an appointment. 

Please do let me know about any updates you may have. 

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TeamGalaxyRene
Moderator
Moderator
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Tablets

Hello Shack91,

We are sorry to hear about your experience with your Samsung Tab S6 Lite having issues with reboot loops, and we apologize for the inconvenience it caused you.

Since we will not be able to troubleshoot your device due to its continuous cycle of reboots, we highly recommend that you contact our Samsung Customer Care Support channels below in order to book an appointment and let our engineers and technicians assess your device and provide recommendations.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
In the meantime, do not charge your device while it is in a reboot loop to avoid the risk of overheating it.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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