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Original topic:

Two software update apps

(Topic created on: 06-05-2021 07:04 PM)
1602 Views
Carlo18
Active Level 5
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Tablets
Guys i discovered two Software update apps on my tablet. The green one feels suspicious. I discovered the green one on system apps. And i cannot disable or uninstall it. Any idea on this?
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1 Solution


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Solution
Anonymous
Not applicable
Tablets
Used an open source app to look up that app's package name: com.sec.android.soagent. The top result from Google says it's also a software update app Samsung preinstalls for over-the-air (OTA) updates.

I can't see much of a difference between the two, nor do I feel interested in that detail.

P.S. I also found it under my system apps on my tablet.

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3 Comments
TeamGalaxyEvflor
Moderator
Moderator
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Tablets

Amazing day! Jan here, Samsung moderator. Thanks for sharing your concern here in the Samsung members community. In regards to this, I would suggest you call our technical support team for further assistance. Here are the numbers you can use to reach us #GALAXY [#425299] or (02) 8-422-2177 [Standard Landline]. Our friendly technical team will be glad to assist you. Please do hit us back here with an update once the issue has been resolved. Stay safe and have a great day! 

 

Solution
Anonymous
Not applicable
Tablets
Used an open source app to look up that app's package name: com.sec.android.soagent. The top result from Google says it's also a software update app Samsung preinstalls for over-the-air (OTA) updates.

I can't see much of a difference between the two, nor do I feel interested in that detail.

P.S. I also found it under my system apps on my tablet.
Carlo18
Active Level 5
Tablets
Thanks for the info. That makes me not think that my device has a virus.