Wif problem

[MyMelody23]

Is just no internet why?

[JiN139]

It happens when the wifi or internet is very slow

[MyMelody23]

Yes has very slow wifi but no internet happened

[Obviou_sly]

Call then, mobile network service provider

[MyMelody23]

This wifi was same slow

[butete]

call your telco

[MyMelody23]

This is insert sim

[TeamGalaxyRene]

Hello MyMelody23,

We are sorry to hear about your experience with your Samsung Galaxy device having issues with Wi-Fi connectivity, and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't work, you may submit an error report through the Samsung Members app as follows:

Step 1. Long-press Samsung Members icon on the Apps screen and tap Error reports.

Step 2. Tap OK on the agreement popup to send system log data.

Step 3. Select the Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in detail and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Other troubleshooting steps.

You may want to check with the customer service of your mobile network service provider in order to find out the status of the signal in your coverage area. Also, try to remove and re-insert the SIM card in your device.

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, offer suggestions, and provide prompt solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.