Cleaning the Door and Drum of your Samsung Washing Machine

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Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

It is important to regularly clean the door and the drum of your washing machine to prevent any build-up of bacterias that can cause bad odours. It is recommended to clean the drum of your washing machine once a month.

Samsung washing machines have a self-cleaning cycle called Drum Clean* (or, Drum Clean+), which heats up water up to 60 °C and 70 °C to remove any bacteria or build-up from the drum of your washing machine. This can also remove any dirt that has accumulated in the rubber door gasket.

Follow the guide below to see how you can clean the door and drum of your washing machine with Drum Clean or Drum Clean+. If you would like to manually clean the door of your washing machine, there is a guide below as well.

Note:

• Samsung washing machine drums are made of high grade aluminum, and the basket spiders are made of caster iron and layered steel.
• Plug the power cord firmly into a wall socket that meets local electrical specifications. Use the socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power cord may result in electrical shock or fire.
• Ensure that the power voltage, frequency, and current are the same as those of the product specifications. Failure to do so may result in electrical shock or fire.

Using the Drum Clean or Drum Clean+

Note:

• The water temperature for Drum Clean+ is set to  70°C, which cannot be changed.
• Make sure the drum is empty.
• Do NOT use any cleaning agents or detergents for cleaning the drum. It can cause damage to the drum of the washing machine.

Perform this cycle regularly to clean the drum and door to remove bacteria from it, preventing any odours.

Note:

• The design of the control panel can differ depending on the washing machine model.

1. Press the Power button to turn on the washing machine.
2. Turn the navigation dial (2) to select Drum Clean(+).
3. Press the Start/Pause button to start the cycle.

Cleaning the Door

When cleaning the washing machine, it is important to check the rubber packing installed along the edge of the entrance, as mould and dirt can accumulate due to water being trapped.

Note:

• Use a soft cloth with a nonabrasive household detergent.
• Do NOT Spray water onto the washing machine.

1. Open the door and remove all clothing or items.
2. Inspect the rubber seal on the door by pulling it back, checking for any foreign objects and build up.
3. Wipe the seal area with a soft, kitchen tower, or damp cloth.
4. After cleaning the seal area, wipe down the area thoroughly with a dry cloth and leave it to dry.

Note:

• If you need to clean it with detergent, please mix liquid chlorine bleach and warm tap water. Then, wipe the seal area with the diluted solution using a damp cloth.

Note:

• Wear rubber gloves when cleaning for prolonged periods and refer to the bleach manufacturer's instructions for proper use.
• The door seal may be deformed if you use chlorine bleach or other cleaners to clean the door.

Cleaning the AddWash Door (AddWash Models Only)

Caution:

• Do NOT apply force on the AddWash door. It may break.
• Do NOT leave the AddWash door open while the machine is operating.
• Do NOT put heavy objects on the AddWash door at any time.
• To prevent physical injury, do NOT touch the AddWash door while the drum is rotating.
• Do NOT open the AddWash door while the machine is operating. This may cause physical injury or system failure. 
• Do NOT input objects other than laundry.
• Do NOT input bulky items to the drum through the AddWash door. 
• Do NOT pull the rubber packing on the AddWash door when cleaning. This may cause damage.

1. Open the Addwash door
2. Use a wet cloth to clean the AddWash door.
   • Do not use cleaning agents. Discolouration may occur.
   • Use caution when cleaning the rubber packing and the locking mechanism (A).
   • Dust off the door area regularly.
3. Wipe up and close the AddWash door until you hear a clicking sound.

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.