Unlike most earbuds, Galaxy Buds Live is designed by open type ergonomically. You can simply maximise the sound quality by wearing it in a correct way. If you have problems about sound quality, try out recommended solutions on improving audio quality.
Before you try out below recommendations as to your solutions, be sure to check if your device's software and related apps are updated with latest version. Please check how to update your mobile device's software in following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
How to wear Galaxy Buds Live properly
Inside Galaxy Buds Live are AKG tuned speakers that are specifically made to play it all. The Ergonomic design delivers spacious sound, like you're front row at a concert. Kindly adjust the earbuds to fit your ears best to take all that advantages Galaxy Buds Live is there for.
Step 1. Hold the upper and lower sides of each earbud and remove them from the charging case.
Step 2. Check the direction of each earbud and point their lower halves (speaker) in the direction of the lower part of your ear. Make sure you put the left and right earbud in the correct ear, with the speaker facing inward.
Step 3. Place the lower and upper halves into the corresponding parts of your ears, and then adjust the earbuds so they fit.
- If the earbuds are not positioned correctly in your ears, they may not work. If this is the case, use a pair of wing tips that fit your ears and wear the earbuds properly.
- If the touch-sensitive sensor does not contact with your ear, the earbud may not work. Use the wing tips that fit your ears if you do not hear a sound informing you that the earbud is detected.
Attaching a wing tip to the earbud
Step 1. Select the wing tip that fits your ear.
Step 2. Select the wing tip for the left or right ear by checking for the L or R mark on the wing tips.
Step 3. Find the L or R mark on the bottom of wing tip's back side, and ensure that it is facing the earbud. Hook the wing tip into the fixation hook.
- Do not put the earbuds in your ears without wing tips. Doing so may hurt your ears.
- Do not pull the wing tip excessively when you attach or detach it. The wing tip may tear.
- Do not put the wing tips on the earbuds in the wrong direction. The earbuds will not fit in your ears properly.
Step 4. Cover the rest of earbud with the wing tip.
Step 5. Follow the same procedure for the opposite earbud.
Note:
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Your device contains magnets, which may affect medical devices, such as pacemakers or implantable cardioverter defibrillators. If you are using any of these medical devices, keep your device a safe distance from them and consult with your physician before you use the device.
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Keep a safe distance between your device and objects that are affected by magnets. Objects such as credit cards, passbooks, access cards, boarding passes, or parking passes may be damaged or disabled by the magnets in the device.
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Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as airplanes and hospitals.
Check 1. Make sure that the size of each earbud is suitable for the size of your ears or ear holes.
As previously explained, unlike wearing method of previous Galaxy Buds products, you need to point their lower halves (speaker) in the direction of the lower part of your ear and place the lower halves into your ears. Thus, if you have ears or ear holes of larger size, the earbuds may go deep into ears so that the product's built-in antenna may be covered by the ear. This may affect to Bluetooth performance and may cause the poor audio quality as well.
To confirm if the size of each earbud is suitable for the size of your ears or ear holes, we recommend looking in the mirror your ears wearing the earbuds. If the air duct part of earbuds is hidden by your ears while wearing the earbuds, you may have larger ears or ear holes.
① Air duct
You can measure the size of ear or ear hole depending on indicator criteria of below image.
