No sound on calls

[WolneyRicardo]

Someone can help please? I can't hear anything on calls, I answer that call but can't talk, no voices and sound, I don't know how solve this

[Dolgogi]

Is it connected to a Bluetooth device by chance?

You can try clear the app cache:
Press and hold the dialer icon, then tap the "i" in the pop-up menu.
Scroll down to Storage and tap.
Then tap clear cache.

If that fails, then send an error report with the Samsung Members app.

To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

[Troubadour]

I have had this problem a couple of times and fixed it without knowing how I did it but achieved a temporary solution by pressing on speaker phone

[SamsungLaura]

Hi @WolneyRicardo, that's strange. Are you able to hear sound from other media? E.g music and videos. 

If so, I suggest sending through an error report as mentioned by @Dolgogi below.

[WolneyRicardo]

Yes, I can hear everything on what's up call's, music and other's audio's but the sound on call still doesn't work, I uninstall lot of apps for see if start work but until today nothing happened, this situation appears after 2 weeks of using the phone

[SamsungLaura]

Hi @WolneyRicardo, in that case please send through an error report for this to be looked into further.

To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

[WolneyRicardo]

Thanks guys, my phone start work properly, I don't know what happened 😅