Samsung Members is an app for support and device diagnostics. It will allow you to submit error reports, register Samsung Products and request help across lots of Samsung Apps and services. Samsung Members also has diagnostic capabilities that will help maximise the device performance and help identify any problems.
1. Tap on Get help
2. Select Send feedback
3. Tap on Send reports
4. Read through the on-screen instructions > select Just this time then tap on OK.
5. Select a category that best suits your issue
6. Use the comment box provided to explain the issue you are facing, adjust the frequency and ensure you have enabled Send system log data.
7. If you would like to attach a file to help explain the issue tap on 
8. Once you are ready to send off your error report tap on
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