Atmos display not showing on Q950A

[Members_C5VHELu]

Hi,

Recently I've noticed that Atmos display has stopping showing on the soundbar - Q950A when playing Atmos content, i.e., Netflix. I've also tried to play Atmos content from multiple sources but Atmos is still not showing on the soundbar. Not sure whether it's the new firmware on TV - QN90A that's causing this or it's the soundbar itself. Although Atmos isn't being displayed on the soundbar but I can still hear the height sounds when running dolby test tones. 

No settings have been changed. I've also factory reset both TV and the soundbar but this hasn't helped. Soundbar is running on latest firmware (1009.2)

Can someone hep me with the issue please?

[SamsungLaura]

Hi there, sorry to hear you're having trouble with your soundbar. A few suggestions I have are:

1. Cold reboot of both devices. Turn off the soundbar and TV, and unplug for at least two minutes before restarting.

2. Firmware update of your TV (if applicable). Please see below link to view the latest firmware version of your TV under Manuals & Downloads. 

https://www.samsung.com/au/support/model/QA75QN90AAWXXY/#downloads 

3. eArc troubleshooting steps for the soundbar on page 33.

https://www.samsung.com/au/support/model/HW-Q950A/XY/#downloads 

[Members_C5VHELu]

1. Cold reboot of both devices. Turn off the soundbar and TV, and unplug for at least two minutes before restarting.

A. Tried this already and it hasn't helped

2. Firmware update of your TV (if applicable). Please see below link to view the latest firmware version of your TV under Manuals & Downloads. 

A. TV is already on the latest firmware (1901.0). Atmos was being displayed on the soundbar with previous version.

Could the latest firmware be the issue, or is my soundbar now faulty? I will try to connect an externa device directory to the soundbar to see if I could get Atmos to display.

[SamsungLaura]

Hi there, based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. 

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

[Members_C5VHELu]

Thanks. After further research it seems that the latest (1901) firmware for QN90A TV is the issue - https://www.avsforum.com/threads/2021-samsung-qn90a-neo-qled-4k-series-owners-thread-no-price-talk.3...