A seldom used device in the past several years since I bought it. After turning it on after several months the display lights up, and the display reacts to remote or fascia button commands... but the player does nothing - won't eject, play, etc. It has done this before and I researched a fix, probably a reset or something, but I can't remember what it was! Have tried unplugging from mains for 5 minutes but to no avail. Any thoughts on this? Because it has done this before I know it isn't dead and that there is a reset or something.
Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.
