Original topic:

QLED QA75 Screen

(Topic created on: 02-08-2022 01:05 PM)
503 Views
nf2
Beginner Level 2
Options
TV & Audio

I purchased this tv in November 2020.
Initially  the screen issues were minor and easily overlooked. However they have become increasingly worse and more noticeable and I have made friends and family sit through the device care checks and YouTube colour tests to confirm my concerns. 
- Horizontal lines. They do not move or flicker

- white flickering line across very top of screen ( I was unable to capture it)

-- Significant 'shadow' swathe across screen


I understand  I am currently outside the warranty period, but these issues began prior to the 12 months and are markedly and increasingly impacting my viewing. There is no way I would have paid for this TV if I had known that this would occur and get worse after less than a year.

Please see attached photos for reference:IMG20220130110804.jpgIMG20220130110839.jpgIMG20220130110850.jpgIMG20220208124807.jpg

0 Likes
5 REPLIES 5
SamsungLaura
Moderator
Moderator
Options
TV & Audio

Hi @nf2, that's odd. For clarification, your device is a Q75A and not a 75" Q70A? 

Please send through an email with the following details so that I may investigate further with our TV tech team: 

To: members.au@samsung.com

Subject: SamsungLaura - (TV model)

Detail: Name, phone number, address, proof of purchase, model, serial number, any past service interaction number if applicable. 

0 Likes
nf2
Beginner Level 2
TV & Audio

Hi Laura- model is QA75Q60TAWXXY, 75" Q60T QLED.
I'll send an email shortly - thanks for the prompt reply.

0 Likes
WesCu
Active Level 1
TV & Audio
I hope they look after you. Should expect a much longer life without issues otherwise we wouldn't buy them.
10 years plus out of my old series 8 55" Samsung.
0 Likes
cblocher
Beginner Level 2
TV & Audio

I bought the Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV in February. It’s now 4 months later and I’m seeing banding as well. Can it be corrected or will Samsung provide a replacement?

0 Likes
SamsungLaura
Moderator
Moderator
Options
TV & Audio

HI @cblocher, thanks for reaching out. Could you send through an email with the details above with the addition of a photo of the TV issue, and your TV's compliance plate. 

0 Likes