Amex not working on Watch 7

[tonyt1961]

for the past few months I have had an issue on my Watch 7 with my Amex card in Samsung Pay. For a while it showed the card with a banner on it saying "temporarily unavailable". After waiting a while to see if it would fix itself I tried removing the card from the watch and re-adding it. I get a message saying"couldn't register card - try again later". I then tried removing the card completely from my Samsung Wallet on my phone. I was able to ad it back to the phone but when I try to add it back to the watch, it sees the card but when I try to activate it I get the same message "couldn't register card - try again later".

Since I started trying to re-add the card the watch had since had an OS update but the problem still exists. 

I am able to use the card from Samsung Pay on my phone, just not the watch.

[BAAMM]

Have you tried contacting Amex to see if its them? Just incase, esp as their customers service are great. As it says couldn't register card - just wondering if its then needing to approve

[s_amsungsonny]

Hi @tonyt1961,

Could you please raise an Error Report via the Galaxy Wearable App for this issue? Below is a link with steps on how to raise an Error Report:
https://www.samsung.com/au/support/mobile-devices/raise-error-report-on-galaxy-wearable-app

It is often an Amex issue, but our Technical Team will look further into this for you!

Warm regards,
s_amsungsonny

[tonyt1961]

i have sent the error report. Amex customer service says my watch isn't sending them an activation request.

[Elitefeet]

Im experiencing the exact same issue as the OP

[CompassRose]

*After some feedback I edited this post for clarity.

I had the same issue  and was able to fix it by Resetting the "Pay" app as follows (there may be other ways to do this)":

• On my Phone, I opened the Wear app for my Watch.
• Opened "Watch Settings"
• Selected "PAY" (my watch does not have Wallet)
• in Samsung PAY I opened the upper right three dots menu
• Picked "Settings"
• Picked "Reset App" and went from there

I found this information under "Uninstalling Watch Apps" on this page:

https://www.samsung.com/us/support/answer/ANS00061436/

I sure hope this works for others. I had tried everything else - even factory reset the watch. Amex wasn't able to help either. 

[tonyt1961]

Thanks, but it's not obvious which step to try on this page.
I tried uninstalling the Wallet Watch plug in and reinstalled but still have the same issue.

[CompassRose]

Hello,

Thank you for the information. I updated my post above with the specific steps I used. I hope it helps!

[tonyt1961]

Samsung support came back to me asking me to send them a video of the steps i'm doing that shows the error and upload logs. I did this, several days later they cam back and said the problem was fixed. I tried again and had the same issue so I sent the logs again. They came back and said they required another video showing the same thing the first video showed. It's just busy work so they don't have to find a solution. I found one for them, switched to Google Pay and installed the app on my watch. Everything works great. Removed my cards from Samsung Wallet and deleted the app. Problem solved!